Remote Training & Support Representative: $20+/ hr (based on experience)

• Remote
• Full-time
• Permanent position

Company Information

CashPractice.com is a fast-growing web-based company that provides state-of-the-art online tools for chiropractic offices to use for their day-to-day operations.

We’re on a mission to help doctors increase patient retention while achieving better clinical outcomes and better health for the people they serve. This is a rewarding career for the right person with opportunities for growth.

Our perfect candidate embodies the Cash Practice Core Values of Team, Loyalty, Perseverance, No Gossip, Optimism, Integrity, Innovation, Quality, Service, Well-Being, and Heart.  All together, making for an incredibly enjoyable work environment and experience.

Our most successful employees are those who have a strong work ethic, are team players, are willing to learn, and are flexible and able to work in a fast-paced environment.

What is Expected of You?

• Answer inbound calls, emails, and chats in a fast-paced environment and perform necessary follow-up.
• Provide excellent customer service with a happy-to-help attitude. We take great pride in our top-notch 5-star customer service.
• Works well in a team environment. We help each other as much as possible to ensure stress levels stay as low as possible.
• Follow company policies and procedures.
• Keep a record of your customer interactions in our CRM.
• Must maintain strict confidentiality by protecting sensitive information related to financial data and health-related data.

What you can expect if this sounds like a good fit.

This position is 100% remote! We work 8.5-hour days with two 10-minute paid breaks and a 30-minute lunch break. Benefits are available after your first 90 days of employment.

Your normal day will consist of conversing with clients via chat, web meetings, email, and phone and assisting them with training and support.

At Cash Practice you will be a valued and respected team member. The company culture is kind, compassionate, and fun. We cultivate an environment where you can be yourself and take pride in the work you do.

Position Requirements:

• Must use your own up-to-date computer/laptop for the first 30 days while training (no phones/tablets)
• Available for full-time, remote work Monday through Friday, 8:00 AM – 4:30 PM Pacific Standard Time
• Excellent communication skills: Verbal and written
• 1-3 years of customer service experience
• Basic knowledge of Google Workspace is required (Gmail, Google Docs, Google Sheets, etc)
• Ability to quickly learn and use programs & software while navigating multiple windows to obtain necessary information while assisting customers.
• Required to be on webcam for company meetings
• Detail-oriented, ensuring tasks are completed fully and accurately
• Self-motivated and reliable
• Must have a strong wired internet connection and a quiet, distraction-free workspace (No-wifi)
  • Download speed: 100 Mbps or higher
  • Upload speed: 20 Mbps or higher
• Preferred but not required: 
  • Experience working in a remote environment 
  • Experience with the chiropractic profession

Benefits:

• • After 30 days of employment, the company provides a full set of equipment, including a computer, monitors, keyboard, mouse, headset, virtual phone, and webcam, for the duration of employment and for work use only. 
  • Paid holidays
  • Paid vacation 
  • Health insurance
  • Dental insurance
  • A retirement plan is offered after the 90-day introductory period

How To Apply:

Email your resume and introduction to: jobs@cashpractice.com

Your email MUST include your current resume and an introduction containing a pitch on why we should consider you for the position.

Separate yourself from the crowd by including a short video message with a brief introduction of who you are and why you are interested in the job.